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ITIL ITIL-4-Foundation-Deutsch Echte Fragen - ITIL-4-Foundation-Deutsch Prüfungsunterlagen, ITIL-4-Foundation-Deutsch Dumps - FreeTorrent

ITIL-4-Foundation-Deutsch

Exam Code: ITIL-4-Foundation-Deutsch

Exam Name: ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version)

Version: V22.75

Q & A: 580 Questions and Answers

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NEW QUESTION: 1
Scenario
An IT security company provides secure data services to many large financial organizations in several countries. The company has an administrative headquarters in its home country and a data centre in each country of operation.
Each data centre obtains support for services from third-party contracts provided by a number of suppliers.
All supporting services are scoped and documented, and are aligned to the corporate strategy and the regulations in force in each country. The security services company maintains and regularly reviews a preferred supplier list from which suppliers are selected as required.
A service desk function is provided by one of the suppliers. Over the last 10 years, a strong relationship has been built up with the supplier based on the high-quality, consistent service they have provided. The nature of the financial business requires the service desk contract to contain severe penalty clauses that can be enforced if the agreed service levels are not maintained, although these have never been required.
A number of complaints have been received from a new banking customer highlighting that, over the previous three months, the level of service provided by the service desk in the management and handling of incidents has been inconsistent, and many incidents have not been resolved in line with agreed targets.
The IT security company has a service level manager who has performed the role for many years.
Recently, a new supplier management process was implemented and a supplier manager appointed.
Some confusion has arisen over how, and by whom, the recent complaints should be dealt with.
Refer to the Scenario.
You have been asked to resolve the confusion over the service level manager and supplier manager roles.
Which one of the following options BEST represents the correct division of responsibilities and will also address the current complaints regarding the service desk supplier?
A. Service level manager: Log the complaints. Inform the customer that the complaints will be reviewed as a matter of urgency. Collect evidence of failures and pass to the supplier manager. Ensure that the complaints are dealt with efficiently and effectively and improvements are initiated where appropriate.
Keep the customer informed of both progress and outcome.
Supplier manager: Arrange a meeting with service desk supplier to investigate the complaints. Review performance of the supplier for all the services they deliver to the company's customers. Report findings back to service level manager.
B. Service level manager: Log the complaints. Inform the customer that the complaints will be discussed with the supplier at the next scheduled review meeting. Assure the customer that the contractual disputes process will be invoked to ensure that the complaints are dealt with in an efficient and effective manner. Inform the customer of the actions taken.
Supplier manager: Discuss the complaints with the supplier at the next review meeting Initiate the dispute process with the supplier. Carry out a risk analysis of the supplier and their contract.
C. Service level manager: Inform the customer that the complaints will be reviewed as a matter of urgency. Assure the customer that a disputes process is in place to ensure that the complaints are dealt with in an efficient and effective manner. Inform the customer that they will be updated on the outcome. Review performance of the supplier for all the services they deliver to the company's customers.
Supplier manager: Log the complaints. Quickly arrange a meeting with service desk supplier to investigate the complaints. If necessary, initiate the dispute process.
D. Service level manager: Apologize to the customer and compensate them financially for the poor service levels. Assure them that, under the terms and conditions of the contract, a review with the service desk will be carried out and that the supplier will be strictly monitored against agreed targets and penalties imposed, potentially leading to contract termination.
Carry out a risk analysis of the supplier and their contract.
Supplier manager: Log the complaints. Set up a review of the supplier and the service desk function.
Invoke the contract's penalty clause to recover compensation from the supplier. Increase the supplier's risk rating. Initiate a service improvement plan in conjunction with continual service improvement.
Answer: A
Explanation:
Explanation/Reference:

NEW QUESTION: 2
AWS는 CPU 사용 크레딧이 있는 T2 인스턴스를 출시했습니다. 조직에는 24 시간 동안 인스턴스를 실행하는 요구 사항이 있습니다. 그러나 조직의 업무 시간은 오전 11 시부 터 오후 12 시까 지입니다. 조직은 이러한 목적으로 T2 소규모 인스턴스를 사용할 계획입니다.
조직에 2012 년 1 월 이후 이미 여러 인스턴스가 실행중인 경우 조직에서 T2 인스턴스를 시작하면서 구현해야 하는 옵션은 무엇입니까?
A. VPC를 만들고 해당 VPC의 서브넷 중 하나의 일부로 T2 인스턴스를 시작합니다.
B. 조직은 T2 인스턴스를 시작하기 전에 먼저 EC2-VPC 플랫폼으로 마이그레이션해야 합니다.
C. T2 인스턴스를 시작하는 동안 조직은 EC2-VPC를 플랫폼으로 선택해야 합니다.
D. T2 인스턴스를 시작하는 동안 조직은 EC2-VPC 플랫폼이 없으므로 새 AWS 계정을 만들어야 합니다.
Answer: A
Explanation:
설명
가상 사설망 (VPC)은 사용자의 AWS 계정 전용 가상 네트워크입니다. 사용자는 VPC 내의 요구 사항에 따라 서브넷을 만들 수 있습니다. AWS 계정은 두 가지 플랫폼을 제공합니다.
EC2-CLASSIC 및 EC2-VPC를 사용하여 사용자가 AWS 계정을 만든시기와 사용하는 지역에 따라 다릅니다. 사용자가 2013-12-04 후에 AWS 계정을 만든 경우 EC2-VPC 만 지원합니다. 이 시나리오에서는 계정이 필수 날짜 이전이므로 지원되는 플랫폼은 EC2-CLASSIC가 됩니다. T2 인스턴스는 VPC의 일부로 만 시작할 수 있으므로 조직에서 VPC를 만들어야 합니다.
http://docs.aws.amazon.com/AWSEC2/latest/UserGuide/vpc-migrate.html

NEW QUESTION: 3
Your relative is the owner of Humongous Insurance, and you provide part time IT support for the company's Windows desktops and servers. All of its computers are on a private network behind a firewall.
Because you are going away to college, you need a secure method to manage the servers and desktops.
Which two Windows 2008 R2 features should you use? (Choose two.)
A. VPN Server
B. Remote Desktop
C. Hyper-V
D. Active Directory Federation Services
E. FTP Server
Answer: A,C

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